The In Patient Unit at Martlets is a warm and friendly place, with 18 beds providing end of life care for men and women suffering from cancer and other complex diseases. This role sits within the In Patient Unit reception and supports the work of the ward clerks and nursing staff.

Where: In Patient Unit, Martlets Hospice, Wayfield Way, Hove BN3 7LW

When: Shifts are 9am-1pm, 1pm-5pm and 5pm-8pm, seven days a week

Usual minimum commitment: A regular weekly shift

What you’ll be doing:
To carry out reception duties in an efficient, professional and friendly manner

  • Assist the Ward Clerk and carry out clerical work as requested
  • To greet visitors, ensure they sign in and out and escort visitors onto the ward when appropriate
  • Answer and transfer calls
  • Use the computer, photocopier and fax
  • Receive and process donations
  • Receive and process payments for visitor meals
  • Organise volunteer drivers
  • Organise ambulances when requested
  • Order and deliver newspapers on request
  • Understand the different clinical teams, their working patterns and who to contact
  • Deal with requests from the clinical team including speaking to GP surgeries
  • Book nurse shifts when requested
  • Supporting hospice “Lone Working” procedures
  • To maintain confidentiality at all times
  • Maintain a neat and tidy work area

What’s in it for you:

  • This is an opportunity for you to be part of a team presenting the face of the Martlets
  • Opportunity to develop experience in a multi-disciplinary palliative care environment
  • To work within a small and friendly team
  • Support and supervision in your role
  • Role specific training
  • Reasonable travel expenses

Your skills and abilities:

  • Previous reception or clerical experience would be an advantage but training will be given
  • Good communication skills
  • Confident in using a computer
  • Ability to maintain confidentiality
  • Ability to use initiative when required
  • Be empathetic, caring and aware of the impact of bereavement
  • Be reliable and adhere to all aspects of health asnd safety
  • Establish and maintain effective working relationships with other staff/volunteers and the general public
  • Ability to work independently
  • Ability to seek guidance when required
  • To have a non-judgemental, emotionally mature approach to working with patients and their visitors
  • To be resilient to the nature of Hospice care and self-aware of the emotional aspects of this role


  • To commit to a regular weekly shift 
  • Induction may need to take place during different shifts to the ones you will be continuing with
  • You will have patient and family contact in this role. As such, you will need to be sensitive to their needs, maintain confidentiality at all times and to support Ward Clerks and clinical staff with requests
  • To adhere to guidelines, protocols, policies and procedures of the Hospice
  • You will need to undertake a Disclosure and Barring service check
  • Attend the Martlets welcome day and other relevant training

It is the policy of the Martlets not to recruit volunteers within the Hospice for at least 12 months after a close bereavement. However, other opportunities may be available in retail and fundraising.

How to apply: Download an application form or Fill out our online application form

Contact: Volunteering Services team on 01273 273400 or email