Martlets Hospice provides life changing hospice care to the people of Brighton and surrounding areas. Our shops raise vital income to ensure that our care is free to everyone who needs it and our volunteers are key to the success of our shops.

This role provides practical support to the Shop Manager in their absence. You’ll be the 'go to person' when they need help to cover the shop, to open up or close at the end of the day. Someone they can trust and rely upon to support the team in their absence, and to make sure that the shop stays open, organised and money keeps going in the till. 

Where: Martlets shops across Brighton, Hove and the surrounding area 

When: Our shops are based in Brighton, Hove, Woodingdean, Rottingdean, Peacehaven and Lewes and operate between 9.30 – 5.30 six days a week. Some of our shops are open on a Sunday too from 10 -4. We also have an Online Shop based in Hove. 

Minimum Commitment: We’d love you to commit to a regular 4 hour shift. The days are flexible but would require a regular commitment each week.   

What you’ll be doing:

Assisting the Manager with the smooth running of the shop. You’ll be:

  • Trained to Assistant Manager level, a key holder who is happy and ready to accept the responsibility of the shop in the managers’ absence
  • Opening and closing the shop when necessary to support the manager when they need it
  • Supporting a team of volunteers to sort donations, keep the shop stocked up and to serve customers
  • Providing excellent customer service and making sure that everyone in the team is doing the same
  • Training new volunteers, helping us to collect as much Gift Aid as possible and cashing up
  • Working alongside a great team who will help you enjoy your role.

What’s in it for you:

  • Being part of a small friendly team presenting the face of Martlets
  • Valuable work experience in a retail environment
  • Develop skills in customer service
  • Serving the public

 Your skills and abilities

  • If you don’t have experience in retail, this is your chance to get it
  • Reliable and trustworty
  • An interest in vintage clothing, books, records, fashion is also welcomed- we always need people with an eye for something special!
  • Some roles require you to stand for long periods of time
  • Ability to motivate and support other volunteers


  • Be reliable
  • Flexible as certain times of the week can be very busy for the shop
  • Be committed to delivering great customer service
  • Be part of a fun team
  • Attend Martlets Welcome day and participate in any Martlets training relevant to the role
  • Willing to take instructions and to assist the manager
  • Work as part of a team of staff and volunteers

How to apply: Download an application form or Fill out our online application form

Contact: Volunteering Services on 01273 273400 or email: