Lottery terms and conditions By playing our lottery, you, the lottery member agrees to be bound by these terms and conditions. Players MUST be 16 years of age or older and be resident in England, Scotland or Wales. When you join our lottery you will be asked to provide your date of birth and to sign to confirm you are 16 years old or over, as we are required by law to ensure all lottery players are at least 16 years of age. The cost of playing our lottery is just £2 per week, per entry (lottery number). You can have as many entries as you like, each one costing £2. We reserve the right to contact you by phone or letter if you have more than 10 lottery numbers, to confirm that you understand the costs involved and definitely wish to have that many lottery numbers. The cost for each lottery number is: if you wish to pay calendar monthly £8.68 (Direct Debit only) if you wish to pay every 13 weeks (quarterly) £26 (Direct Debit/Cheque/Card) if you wish to pay every 26 weeks (half yearly) £52 (Direct Debit/Cheque/Card) if you wish to pay every 52 weeks (yearly) £104 (Direct Debit/Cheque/Card) Please note: To reduce bank and card charges and administrative costs, we can only offer the facility to pay monthly, if you pay for your lottery number or numbers by Direct Debit. Payment of the £2 to pay for your lottery number to be entered into the draw does not guarantee that you will win any of the prizes offered. When you start to play our lottery you will be given a unique number for each of your entries, which you keep for as long as you play the lottery. You will receive written notification of your lottery number or numbers within three weeks of joining. Every one of the lottery numbers is chosen at random by a computer so, no other Martlets Hospice lottery player will have the same number or numbers. This means you will not have to share any prize you win. The weekly draw is made by Random Number Generator (RNG) every Friday. The prizes guaranteed to be paid out every week are: TOP PRIZE £1,500, 2nd Prize £250, 3rd Prize £100, 4th Prize £50 and 40 x £10 prizes. All the prizes must be won each week, there are no rollovers. From time to time an additional prize or prizes may be offered. You do not need to claim any prize you win, as a cheque is sent to all our winners within a few days of the draw unless you have requested your winnings to be automatically donated back to Martlets Hospice. A member may request at any time to change their lottery number or numbers. This can be done by email, letter or phone. You may be asked to provide proof of identity before the numbers are changed. If you wish to check the winning numbers, they are displayed on the Lottery Results page of this website, at the Hospice, Martlets Hospice shops and Martlets warehouse. A lottery number may only be entered into the draw if Martlets Hospice lottery has received full payment for the number in cash or cleared funds. If there are insufficient funds to enable a lottery number to be entered into the draw, that number will also not be eligible to win any prize offered. Once you have paid your money for a draw or draws, it cannot be refunded. Payment for draws that have already taken place cannot be accepted. Your chances of winning one of the lottery prizes can be calculated by dividing the number of lottery numbers in the draw that week by the number of prizes offered (usually 44). To find out how many lottery numbers are in the draw, check the Lottery Results page of this website on Saturday. You may cancel your lottery number or numbers at any time. You may be asked to provide proof of identity before the number is cancelled. A cancelled number will continue in the weekly draw until any credit remaining on the number has been used up, after which the lottery number will no longer be entered in the draw. A lottery number may be transferred to another person's name only on the written instructions of the present lottery number holder. From April 2016, it will be assumed that all new lottery applicants don’t wish to be contacted about hospice services, fundraising events, lottery initiatives or for publicity purposes unless they tick the appropriate box or boxes on the application form. For current players, if you confirm in writing that you do not wish to receive information about the hospice and its lottery we will amend our records to ensure you don’t receive any. Any information given by lottery members will be stored on computer systems, which are registered in accordance with the Data Protection Act 1984. The information will be used only by Martlets Hospice and Martlets Hospice Lottery. We DO NOT sell or give your information to any other company, organisation, charity or individual for their use. Hard copy records are retained securely for seven (7) years from the last date the lottery member’s number is entered into the weekly draw. The hard copy files are then destroyed by a company authorised to transport and dispose of confidential waste and a certificate of destruction is issued by the company to confirm the date the paperwork was destroyed. Martlets lottery debit/credit card procedures comply with the Payment Card Industry (PCI) Data Security Standard (DSS). It is the responsibility of the lottery member to provide Martlets Hospice lottery with accurate and up to date contact details throughout the time they are a member of the lottery. You may at any time request details of payments and winnings on any of your own lottery numbers. Proof of identity will be required before information is given out. Lottery members may be contacted to ask them to participate in lottery fundraising promotions unless they have indicated they do not wish to be contacted for this purpose. The Martlets Hospice lottery has a separate bank account from Martlets Hospice and Martlets Trading Company. If the lottery ceases to run for any reason, any money that has been paid to the lottery by a member for the purposes of playing our lottery, that has not been used to pay for a draw or draws that have already taken place, will be refunded to the member. Martlets Hospice and Martlets Hospice lottery cannot be held responsible for any errors, omissions, delays, loss or damage as a result of any failures or delays caused by persons, businesses, technical problems or events that are not within the control of the lottery. Any complaints should be made in accordance with the Lottery Complaints Procedure which can be downloaded from the Lottery Licensing & Registration page of this website. Martlets Hospice lottery has the right to amend any of these rules at any time. Any changes will be published. These rules are mandatory and Martlets Hospice lottery may disqualify any lottery member from playing the lottery if there are reasonable grounds to believe they have breached any of the rules. Any dispute regarding these rules will be dealt with by Martlets Hospice and their decision is final. Once the decision is made, no appeal either verbal or in writing will be considered. Martlets Hospice, Martlets Hospice Lottery and any agents and contractors used by them to provide the lottery, its procedures, equipment and technical support are not liable for any negligence, loss or suffering, including the loss of the opportunity to enter the lottery and / or the chance to win any of the prizes offered, directly or indirectly related to the lottery members participation in Martlets Hospice lottery. After running costs and prizes are paid, ALL profits from the lottery go directly to Martlets Hospice How you can pay for our lottery By Direct Debit You can pay by Direct Debit for as little as £8.68 every calendar month (the equivalent of £2 per week) but you can pay quarterly (£26), half-yearly (£52) or yearly (£104) if you wish. Please note: Payments will continue to be taken under the Direct Debit mandate until you confirm to the Martlets lottery in writing that you wish them to stop. By Cheque The minimum payment by cheque is £26 every 13 weeks. For ease of payment you may wish to pay half yearly (£52) or yearly (£104). Cheques should be made payable to The Martlets Hospice Ltd Lottery. Please note: You will automatically be sent a reminder by post when the credit on your lottery number or numbers has reduced to four (4) weeks. By Debit card or Credit Card The minimum payment by Debit Card or Credit Card is £26 every 13 weeks. For ease of payment, you may wish to pay half yearly (£52) or yearly (£104). Please note: Deductions will continue to be taken from your card until you confirm to the Martlets lottery in writing that you wish them to stop. The Direct Debit Guarantee This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit the Martlets Hospice Lottery will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request the Martlets Hospice Lottery to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit by the Martlets Hospice Lottery or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when the Martlets Hospice Lottery asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Martlets Hospice Lottery.