We are only able to accept donated items which are in a clean re-saleable condition. We do not wish to cause disappointment or difficulties for you should we be unable to accept your donation so please read the below.  

If you have a collection booked our experienced team will assess your item(s) at the time of collection. We recommend you avoid making any related arrangements (e.g. for delivery of replacement items) before your collection has taken place.  

If you have any questions regarding items we can’t accept please call our trading team on: 01273 721188 

If you're not sure whether we can sell your donations, please take a look at the list of items we cannot sell below. 



  • Upholstered furniture without fire label – examples of labels at the end of this list (items manufactured before 1958 do not require a fire label unless they have been re-upholstered) 
  • Flat-packed items 
  • Damaged items 
  • Large wall units/display cabinets 
  • Hospital beds 
  • Fitted kitchen units 
  • Pianos or large electric organs 
  • Filing cabinets without keys 
  • Beds, bed frames & mattresses  


  • Oil heaters, Gas appliances, Oil lamps 
  • Fitted carpet or carpet remnants 
  • Cigarette lighters and cigarette lighter refill canisters 
  • Knives and Scissors 
  • Duvets or pillows (used) 
  • Cushions, cushion covers and tailored furniture covers (unless fire label is attached) 
  • Candles without instructions  
  • Fireworks   

Children’s Equipment 

  • Cots, carry cots, playpens, high chairs 
  • Cot mattresses 
  • Soft toys without CE label 
  • Car seats with integral seat belts 
  • Dirty pushchairs and prams 

White Goods 

  • Fridges 
  • Freezers 
  • Washing machines 
  • Tumble dryers 
  • Dishwashers 

Electrical Items 

  • Old style large TVs  
  • TVs without remotes 
  • Microwaves 
  • Foot spas, massage equipment 
  • Electric blankets 
  • Electric showers 
  • Sunbeds and tanning equipment 
  • Electric typewriters 
  • Waste disposal units  
  • Power tools without instructions 


  • Knives 
  • Swords, sword sticks, crossbows  
  • Guns and ammunition (including replica guns, unless obviously toys)  

Heating and Cooking 

  • Gas appliances (mains or bottled goods)  
  • Oil filled radiators (not supplied with a thermostat) 
  • Oil heaters (mobile) 

Sport & Safety Equipment 

  • Buoyancy aids, life jackets, inflatable dinghies, inflatable toys for water 
  • Safety Helmets - Riding hats, crash helmets, cycle helmets 
  • Safety harness of any sort 
  • Firefighting equipment 

Software and Hardware 

  • Videos tapes 
  • R rated DVDs 
  • Home recorded DVDs, video and audio tapes 
  • Home recorded computer games and software on recordable CDs and DVDs  


  • Personal appliances, such as shavers, foot spas etc. (unless in mint condition, sealed box)  
  • Medication including vitamins  
  • Perishable goods, food and drink 
  • Hoists or toilet aids 
  • Prescription spectacles  
  • Cleaning agents, solvents, adhesives 
  • Items made from ivory  
  • Real fur or fur-trimmed items 
  • Petrol or diesel-fueled garden tools including lawn mowers, strimmers etc. 
  • Magazines or encyclopedias 
  • Tins of paint 

Check for fire labels  

In order for us to be able to sell the items that you donate, some of them have to meet certain safety standards.  

British safety specification 

We can only accept upholstered items if there is a label attached that lets us know it meets UK safety standards. 

Mattresses and upholstered bed bases have to be in a good clean condition with no rips, tears or stains. The items must also have a fire label sewn in, which refers to BS7177 - which is the British safety specification for resistance to ignition of mattresses, divans and bed bases. 

Fire safety labels 

There are two versions of a fire label as shown below. They are permanent and will be sewn into or stapled to the item. Unfortunately, we cannot accept items where the labels are not on each individual item. The fire label may be on an external surface of the item including underneath removable seating and cushions.