Feedback and complaints

We value and welcome feedback from everyone who uses our services. From the feedback we receive we are able to improve the care we provide.

Raising a concern or complaint will not negatively affect how you are treated or cared for, now or in the future. We will ensure all concerns and complaints are dealt with promptly, effectively and in confidence.

Let’s keep in touch - your support changes lives

We help people do the things they love with the time they have. But we’re only able to do this with your generous support. That’s why we’d like to keep you posted with news about our work and how your support can make a difference to the people we care for at Martlets. Please tell us how we can keep in touch with you by ticking the options below and filling in your details.

Privacy Statement: We will not sell or give your contact details to any other organisation to use for their own purposes unless requested to by law. We’ll reach out to you every three years to make sure you are still happy to hear from us in the way you have requested. Our promise to you: We will keep your details safe, and we will only allow your information to be used by suppliers working on our behalf.

Thank you