Feedback and Complaints Policy We value and welcome feedback from everyone who uses our services. From the feedback we receive we are able to improve the care we provide. Raising a concern or complaint will not negatively affect how you are treated or cared for, now or in the future. We will ensure all concerns and complaints are dealt with promptly, effectively and in confidence. In order to give feedback or complaints via our website please use this form. You can give feedback on a variety of areas from our shops to our care. Download our Fundraising Feedback and Complaints Policy.