Assistant Online Trading Manager Salary: £18,000 to £22,000 per annum (pro rata, dependent on experience) Hours: 22.5 hours per week Contract: Permanent Closing date: 22nd March 2018 Interview date: 29th March 2018 Do you have online sales experience and are looking for an opportunity to develop your skills further whilst supporting a charitable organisation? We are looking to recruit an Assistant Manager to support our Online Trading Department Main duties will include: To assist, and at times deputise for, the Online Trading manager To assist the Online Retail Manager in achieving sales targets as agreed with the Head of Trading whilst keeping costs and expenditure within agreed budget To assist in management of stock and inventory levels in the online warehouse and ensure stock is updated and refreshed regularly To deal with customer enquiries both online and on the phone in a prompt and friendly manner to encourage sales and positive ratings To package and dispatch goods in a prompt way so as to ensure high levels of positive ratings for the Martlets online shops Assist in ensuring staff and volunteers are supported, encouraged and well-motivated to ensure the department performs well and is representative of Martlets values To operate within agreed financial, cash handling and security procedures To ensure the teams working area is a safe environment for all staff, volunteers and the public and to comply with all identified Health and Safety, Trading Standards and Distance Selling regulations. Key Skills required: Experience of working within an online store A minimum 1 year’s online retail sales experience Working knowledge of stock control management Strong IT skills Proven experience of providing outstanding levels of customer care Proven high levels of written English with experience of writing for online audiences To be numerate and competent in dealing with figures and administration In addition to the above salary we also offer a subsidised restaurant, limited free parking, generous annual leave and other benefits. How to apply: Please download and complete the application form and email it to [email protected], you can also download the job description by clicking here. For more information about this vacancy, or if you need any reasonable adjustments throughout the recruitment process, please contact People Services Team on 01273 718788 or email [email protected].