This course is aimed at practitioners working in health or social care settings. 

The aim of this one-day course is to consider ways in which communication within practice settings may influence outcomes. The course will cover what patients and their support networks value in communication with practitioners and how different communication styles may impact on the person, as well as providing an opportunity to role-play real-life situations and receive feedback.

Cost: This course is fully funded by HEEKSS (Health Education England, Kent Surrey and Sussex). 

Downloadable Course Info Sheet


8.45 – Introductions

9.15 – Theory and Skills

10.45 – Tea

11.00 – Simulation 1

12.00 – Simulation 2

13.00 – Lunch

13.30 – Simulation 3

14.30 – Simulation 4

15.30 – Tea

15.45 – Simulation 5

16.45 – Back into Practice

17.00 – Evaluations and Close

By the end of this Course you should:

  • Be able to discuss what patients and relatives value in communication from clinicians and other practitioners
  • Be able to identify and discuss different ways of communicating and their impact on the person
  • Have practiced and reflected on effective ways of communicating in stressful and often challenging practice based scenarios
  • Have practiced and reflected on ways of giving and receiving feedback in practice

This course provides the opportunity to practice real-life situations with experienced actors. Participants are not expected to demonstrate perfect practice but rather to rehearse challenging scenarios in a safe and contained environment. 

 If you have any questions please email [email protected] or call: 01273 718788

Book a place

Ticket Quantity Price

Improving Outcomes through Communication Skills 14th March

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