In July 2007, the Hospice became a member of the Fundraising Standards Board. Membership confirms our commitment to legal requirements and best practice recommendations in all our fundraising activities. Our donors and supporters can be assured that we meet the highest fundraising standards and they will be able to give with confidence as a result.
Our membership commits us to three core elements covering standards and complaints as follows:
1. Our fundraising promise
This is our pledge to donors about how they will be treated and how we will behave.
2. The codes of fundraising practice
These are produced by the Institute Of Fundraising and cover the legal requirements and best practice recommendations involved in all areas of fundraising practice. The Codes can be downloaded from the Institute’s website and there are copies in the Fundraising Office at The Martlets Hospice. Go to www.institute-of-fundraising.org.uk for further details.
3. The complaints procedure
We have a complaints procedure and complaints form for use by anyone who feels that our fundraising activities fall below the standards set out in Our Fundraising Promise and the Codes of Fundraising Practice.
The designated officer for receiving all complaints about fundraising is Mr Robert Griffiths (Director of Fundraising). He can be contacted on 01273 747455 or by email at email@example.com